Mystery Guest Evaluation

What do your guests really think?

From reservation to check-out and beyond, we experience your property as a regular guest would. Then we deliver a report to you on the highs and lows regards regarding various touchpoints. 
Comprehensive reports are the most popular, where everything which a guest has access to is evaluated. This includes but are not limited to the following: reservation, telephone etiquette, airport transfer/shuttle, arrival, check-in, room, room service, public spaces, swimming pool and beach, activities, security, fitness center, bars, restaurants, breakfast, concierge, complaints and special requests, check out and billing. The focus (cleanliness, condition, staff friendliness and helpfulness, brand compliancy, staff integrity) and various touchpoints can be tailored to your needs - anything is possible.